In 2025, Community National Bank implemented a program called "Deliver WOW". This program is designed to allow CNB employees to nominate and recognize their peers for following the standards of service in which the bank expects all employees to aspire when delivering customer service to internal and external customers.

Love what you do
Play well with others
Play by the rules
Share what you know
Be a good example
Lend a helping hand
Be adventurous and creative
Listen more than you talk
Do what you say you're going to do
Smile-it's free
Give back

To honor each WOW recipient, the bank makes a donation to a nonprofit organization chosen by the employee.

2025 First Award Recipient - Emily Lemay

CEO Chris Caldwell, IT Support Technician Emily Lemay and VP and IT Manager Rich Stovall

(Photo: CEO Chris Caldwell, IT Support Technician Emily Lemay and VP and IT Manager Rich Stovall)

Emily consistently embodies every one of our WOW values with grace, professionalism, and a true spirit of collaboration. She loves what she does, and it shows in the energy she brings to the office each day. Whether she is tackling a tough technical issue or training teammates, Emily never hesitates to share her expertise. Her commitment to doing things the right way and following through on her word makes her a reliable cornerstone of our team.

She plays well with others, listens intently, and brings a creative mindset to problem-solving. Emily sets a positive example for everyone and is always ready to lend a helping hand, often stepping in before anyone even realizes there is a problem. Her willingness to give back in both time and insight makes her an invaluable asset to IT, and the bank at large.

In short, Emily does not merely meet expectations; she exceeds them. Her contributions are not just technical but also cultural, helping to shape a workplace where everyone feels supported and empowered. Everyone could learn something new about what it means to be an exceptional CNB staff member from Emily.

Nonprofit chosen: Norah Beads

2025 Third Quarter Award Recipient - Jesse Gauvin

Jesse consistently greets everyone with a pleasant hello and goes out of his way to offer support. His efforts help keep the bank running smoothly and looking great. It’s clear he follows a checklist of tasks, and he’s making impressive progress getting things done.

Jesse recognized working conditions within an area of the bank that needed improvement and although he doesn't work in this area, without being asked, he went out of his way to improve the space. He followed up several times afterward to ensure his solution was effective and that all was well.

Whenever his services are needed, Jesse responds with a cheerful attitude and a smile. He always says good morning when entering the bank, adding a positive energy to the environment.

Jesse's work ethic speaks volumes. He is always helpful, upbeat and professional. His refreshing attitude and dedication make a noticeable difference!

Nonprofit chosen: Friends for Life Dog Rescue